Returns & Refunds
Thank you for choosing A5fitness Products. We strive to provide the best possible experience for our customers. This Refund Policy outlines the terms and conditions for requesting refunds for purchases made through our platform. Please read this policy carefully before making a purchase.
General Refund Policy
Eligibility: Refunds may be available for certain products or services subject to the conditions outlined in this policy. To be eligible for a refund, you must meet the specific criteria stated in each section below.
Contact: If you believe you are eligible for a refund, please contact our customer support team at [email protected] within 14 days of the original purchase date. Failure to do so may result in your refund request being denied.
Refund Conditions
Defective or Damaged Products
If you receive a defective or damaged product, please contact our customer support team within 14 days of receipt with supporting evidence such as photographs or detailed descriptions. We will assess the situation and, if appropriate, offer a replacement, repair, or refund.
We reserve the right to request that the defective or damaged product be returned to us before a refund or replacement is processed. We will provide instructions on how to return the item if necessary.
Timing: Refunds will be processed within 7 days of the approval of your refund request. The timing of the refund appearing in your account may vary depending on your financial institution or payment provider.
If you have any questions or concerns regarding this Refund Policy, please contact our customer support team at [email protected]. We will be happy to assist you.
